Refund policy

At Nourel Store, customer satisfaction is our priority. Please read our Return & Refund Policy carefully before making a purchase.

1. ELIGIBILITY FOR RETURNS

• Returns are accepted within 7 days of receiving your order.
• Items must be unused, unworn, unwashed, and in their original packaging with all tags attached.
• Proof of purchase or order confirmation is required for all return requests.

2. NON-RETURNABLE ITEMS

For hygiene and safety reasons, the following items cannot be returned or exchanged:

• Lingerie products that have been worn, washed, or are not in their original condition.
• Personalized or customized jewelry.
• Gift cards and promotional items.
• Items marked as Final Sale.

3. DAMAGED OR INCORRECT ITEMS

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos of the product and packaging. We will review the issue and provide a replacement or refund if approved.

4. REFUNDS

• Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.
• Approved refunds will be processed to the original payment method within 5–10 business days.
• Shipping charges are non-refundable unless the return is due to our error.

5. EXCHANGES

We only replace items if they are defective, damaged, or incorrectly delivered.

6. RETURN SHIPPING

Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.

7. CONTACT US

If you have any questions regarding this Return & Refund Policy, please contact us:

Email: nourel.store@gmail.com
Website: www.nourel.store